GMSI provides world-class professional support
services for all NAVSEA Program Executive Offices, Directorates, and field
activities under the Navy SeaPort-e IDIQ
Global Management Systems, Inc. (GMSI) is a minority-owned firm with nearly two decades of experience in providing professional management and technical services to government and commercial clients in the areas of information technology, telecommunications services, operational support services and facilities management. Since our inception in 1988, we have performed more than 766 task orders and contracts, valued at over $200 million. GMSI maintains TOP SECRET FACILITY status with the Defense Security Service (DSS) and is linked to the DSS system electronically for security clearance maintenance and updates. GMSI graduated from the Small Business Administration’s 8(a) program in July 2000 and is currently classified as a Small Disadvantaged Business.
GMSI has not yet entered into any teaming arrangements for the SeaPort-e program as a prime. However, as required, we will team with other SeaPort-e companies that have the full range of knowledge, skills and experience necessary to successfully provide exceptional support for specifically targeted functional SeaPort-e task areas.
For those tasks where we will require a SeaPort-e partner to provide additional expertise, we will strike subcontracting and teaming agreements with existing SeaPort-e vendors based on their capabilities and reputation. GMSI is currently a subcontractor to Battelle under the SeaPort program and will initially draw upon other Battelle team members for any additional support.
GMSI provides Functional Area services and support in the following Performance Zones:
Zone 1 – Northeast
Zone 2 – National Capital Area
Zone 3 – Mid-Atlantic
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QUALITY ASSURANCE PROGRAM
Effective quality controls are essential to meeting or exceeding SeaPort-e task requirements and expectations and ensuring adherence to the task performance standards. That said, GMSI’s Quality Control Policy is based on the ISO 9001:2000 quality management principles. GMSI has started the ISO certification process. The ISO 9001:2000 principles that we follow focus on total customer satisfaction. We will use these principles as our road map to develop and implement task-specific SeaPort-e Quality Control Plans (QCP) that will enhance our ability to monitor and maximize quality.
Each QCP will include a detailed Quality Management System (QMS) to be implemented to ensure compliance with the ISO 9001:2000 philosophy, standards and procedures, and tailored to the specific task metrics and the PWS. These policies and procedures will help us ensure that we provide reliable, high quality products, services and reports
A SeaPort-e Management Review Board (MRB) will be established to make certain that quality planning is carried out to address and achieve all stated requirements and quality objectives, and that the integrity of the QMS is maintained through periods of change. The MRB will review the QMS at established intervals (no less than once per year) and according to a planned agenda, to ensure its continuing suitability, adequacy and effectiveness. This review will include assessing opportunities for improvement and the need for changes to the system, including the quality policy and the quality objectives.
Our overall on-site Quality Control Procedures will fall under the direction of our Program Manager (PM) and Task Managers (TM). Employees will be responsible for the quality of their work, and for following requirements of their jobs in accordance with written procedures. Each employee will be educated, trained and indoctrinated in quality control and inspection, capabilities, strengths and weaknesses within the staff. Employees will be expected to be aware of quality requirements and will be empowered by management to initiate action to contain and correct situations that compromise quality.
Our PM and TMs will inspect typically from 10% to 25% of work performed either by records check, audit inspection, corrective action reports or by actual hands-on personal inspection. We have a formal, automated closed-loop Corrective Action Report (CAR) mechanism that detects, corrects and forecasts curative measures for flaws in products and services. The CARs are routinely reported to the Contracting Officer (CO) or the Contracting Officer Representative (COR). While discrepancies are a driver, so is good performance. QC meetings each month will underscore QC concerns and areas for growth and improvement, so as to foster an environment of continuous improvement.
The processes and procedures for carrying out the following QC activities and functions will be detailed in our QCP:
· Notification of deficiencies
· System Records/Documentation
· Inspections and Reviews
· Reviews and Inspections
· Review and Inspection Metrics
· Problem Reporting and Corrective/Preventive Actions
· Comments/Customer Complaints
· Report Metrics
· Corrective Action Process
· Preventive Action Process
As part of our QCP and to ensure the highest degree of customer satisfaction, we will employ a process that includes monthly self-assessment and direct customer feedback we call our Customer Satisfaction Assurance Process (CSAP). This assessment and feedback process will address specific performance categories. We will assess performance on a scale of 1 to 5, with 5 being “superior” and note any critical performance data. We will then meet with the COTR to discuss and review the self-assessment. Any comments made at the meeting will be documented, and the completed form will be forwarded to GMSI headquarters for review. This approach ensures continuous, meaningful communication throughout the month and reports on the performance, status, and quality of the services we provide.
In addition, all GMSI PMs’ and TMs’ compensation plans are designed to encourage customer satisfaction. Quarterly objectives are established based upon current customer objectives (such as meeting established project deadlines or performance standards). In this way, the customer is directly responsible for directing current GMSI project objectives.
Lastly, GMSI executive management will meet with Navy contract personnel quarterly to review the project and ensure satisfaction.
GMSI is confident that our Corporate Quality Control Policy, Corporate Office Support and On-Site Quality Control Procedures will provide the Navy with the assurance that we are committed to quality and to performing the task requirements in accordance with the performance standards. We will at all times be accountable for our work and devoted to ensuring that the Navy is satisfied with our performance.
For more information and customer satisfaction issues related to the SeaPort-e program please contact:
Matt Kinnahan, Vice President
Global Management Systems, Inc. (GMSI)